Quality Customer Service

The Authority is committed to providing all those who communicate with us with a professional, efficient and courteous service with a high standard of service in accordance with the principles of Quality Customer Service.

The Policing Authority Customer Charter and Customer Services Action Plan sets out the standard of service that people can expect in their dealings with the Authority and explains how you can make contact with the Authority in relation to the various functions it performs. It describes:

• the levels of service each customer is entitled to expect when dealing with the Authority and our commitment to ensuring that these service levels are maintained;
• information on service standards, contact by telephone, written correspondence, online communications, re-directing communications which do not relate to the Authority, attendance at our offices, feedback, suppliers, services through Irish, freedom of information, equality/diversity, complaints procedures and meetings of the Authority held in public;
• contact details for key areas of the Authority; and
• our expectations of how our customers will behave.

If you are unhappy about the standard of service provided by or on behalf of the Authority by its staff we would encourage you to raise this issue directly with the individual concerned. If the issue is not resolved to your satisfaction, you may make a formal complaint by downloading and completing the complaint form (below) and emailing it to customerservice@policingauthority.ie.